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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
233 ratings and 138 comments received in the last 90 days.
08 May 2025
Very professional and thorough. Made the process straightforward and trouble free Tristan was knowledgable and thorough and made a big effort to make this a memorable and stress free new car experience.
05 May 2025
Quick and easy
01 May 2025
Tristan Forbes provided a brilliant service from initial enquiry to handover of my new vehicle. Excellent communication throughout and a very professional approach with solid product knowledge.
30 April 2025
The sales Person was great and very helpful and was in no rush to get us out of the showroom
29 April 2025
See above
27 April 2025
Professional and friendly staff made the process run smoothly.
19 April 2025
Very friendly reception staff
14 April 2025
Shak Miah was very helpful and dealt with everything very professionally
10 April 2025
All staff very friendly. Always offered drinks etc
08 April 2025
Service on the day was very good and accommodating as I had to change the day and had to be flexible around work meetings
03 April 2025
All the people I dealt with went out of their way to give the help and information I needed.
03 April 2025
Felt like very personal honest service
01 April 2025
The car has to be delivered from another dealership, arriving a day later than expected, however Hayden kept me in the loop throughout. Despite being short staffed the car was spotless & the handover detailed & unrushed
30 March 2025
Couldn't do enough for me, very attentive
30 March 2025
Everything went as expected. I was kept up to date throughout the process and everybody I met was very helpful
28 March 2025
Everything was as I hoped it would be
27 March 2025
Easy to deal with. Clear and concise information.
26 March 2025
All went well but the day before pick up I discovered that my registration was different from the one I had been told, and had to quickly re-do my insurance. Surprised that it was me that picked this up, and being told this does happen..
25 March 2025
Good relaxed service skills
24 March 2025
Hayen was very helpful and pleasant throughout.
24 March 2025
All the staff are really friendly and helpful. Tristan was great. Kept me up to date with the delivery process and was brilliant at the handover. The bouquet of flowers as it was my birthday was a lovely touch.
24 March 2025
All cars were well prepared and presented. Receptionist was welcoming and made us feel comfortable.
23 March 2025
Friendly, professional, excellent
21 March 2025
All was good, no issues and certainly better than the last BMW we bought from
19 March 2025
Tristan was very friendly, informative and knowledgeable during the full process
10 March 2025
Excellent service throughout.
09 March 2025
Ben made a real effort on handover, made it feel special. Plus hardly any time taken with paperwork given it was all sorted in advance.
11 May 2025
Everything satisfactory.
10 May 2025
The current service team are very good.
04 May 2025
Great service. Jay was very friendly, respectful and helpful.
03 May 2025
see above comments
30 April 2025
Comfortable with treatment.
29 April 2025
The staff is very competent, friendly and efficient. Natasha and Jay are excellent customer service professionals.
29 April 2025
Thought the service guy, Chris??, was excellent
28 April 2025
Always kept up to date with progress.
28 April 2025
This is my second service and both went smoothly with no issues to report.
28 April 2025
They let us know how it's going
28 April 2025
Very efficient
27 April 2025
All sorted
26 April 2025
Excellent customer service from Lydia.
25 April 2025
good service this time when vehicle went for service and recall
25 April 2025
Personable and helpful people
25 April 2025
David was very efficient and explained all details in detail and with knowledge. He was friendly and answered all my additional questions carefully so that I could understand.
23 April 2025
The staff were excellent. This was my first visit and early morning but every single member of staff I met were friendly and greeted me.
23 April 2025
It was easy to arrange the service. I got regular updates before and during it, including the technician's name (Stuart) and a very comprehensive video showing the work done. The service adviser on the day (David) was friendly, polite and thorough.
22 April 2025
Simple work with no problems .
22 April 2025
David on Reception was extremely helpful and polite.
19 April 2025
Natasha and the team were great they looked after us very well, our car was kept a bit longer than planned, but we're glad the work was completed. I like bringing my car over to Harrogate Stratstone as we're always looked after.
16 April 2025
Lydia was very kind and friendly. She explained things well and was easy to get in contact with. I appreciated that at the end of the appointment she provided me with her personal email incase I had any future problems
16 April 2025
We were very well looked after
15 April 2025
Very efficient and friendly
14 April 2025
Friendly helpful messages and phone calls.
12 April 2025
The customer service on collection was personal followed up by telephone call to check everything ok with car. Also complimentary car wash & valet.
11 April 2025
Usually five star but the free valet after service left us having to reclean the mirrors and windows. Guess they were on a tight schedule.
10 April 2025
Very satisfied and problem free
10 April 2025
Jay at Harrogate was polite, friendly and most helpful
10 April 2025
Happy with everything.
09 April 2025
Excellent in all aspects from reception to engineer/technician.
09 April 2025
I was kept up to date throughout the day with estimation of finishing time which was useful as I could time my day around it.
09 April 2025
Quick, clear
09 April 2025
efficient service
08 April 2025
Just Janet
08 April 2025
As above
07 April 2025
Prompt and comprehensive information given
05 April 2025
Lydia was very helpful and understanding of my frustrations with having issues on a new vehicle. Kept me informed and worked hard to have the situation resolved quickly despite manpower shortages.
05 April 2025
As above
04 April 2025
Parts on back order.
03 April 2025
Work completed on time and effectively.
02 April 2025
My service was dealt with through Natasha Phillips. She called me a couple of days before to remind me of the booking, which was very helpful and kept me informed of progress. The video report was helpful and the annoying rattle was fixed.
02 April 2025
Updates via text and email
31 March 2025
A clean well run showroom, instant acknowledgment on arrival and directed to appropriate area.
31 March 2025
Great service and a team I can trust.
30 March 2025
Did the job with a very pleasant relationship
29 March 2025
Completed on time.
29 March 2025
Good service
29 March 2025
Been buying and servicing our cars there for many years and they always go out of their way to make us feel welcome. Special shout to Jeremey, but an even bigger shout out to Lydia on service who really does go the extra mile to make you feel welcome
29 March 2025
Staff polite. Kept you up to date with what was going on.
28 March 2025
Thank you Jay on service notifying me thru out my service, also a massive thank you to Jack the technician for carrying out the work, with a very good VHC video.
27 March 2025
Service staff was very helpful Tasha was very clear with everything that was happening and kept me informed of progress throughout the day until my car was ready for collection Great service
27 March 2025
Very swift and thorough.
27 March 2025
Natasha kept me fully informed regarding progress of the 2 visits I have had in the last 7 days. Top marks to her on that score.
26 March 2025
Lydia was brilliant. Thank you for going the extra mile to make sure I had a courtesy car for the weekend. Much appreciated.
26 March 2025
Would have been better if I didn't have to wait a week for parts, but I appreciate this was outside the dealership's control.
24 March 2025
David was very helpful and professional
20 March 2025
They provide excellent service
20 March 2025
Everything was good.
19 March 2025
Lydia did a great job
19 March 2025
Good
18 March 2025
nothing was a problem best service i've ever received at Stratstone Harrogate
17 March 2025
They dealt with the issue on the spot without an appointment.
17 March 2025
I was told what was going to happen. Phoned to let me know that the service was nearly finished. When picking up the car, told what the results were.
17 March 2025
Stratstone were fine apart from not being able to fix the brake squeak.
17 March 2025
was done and completed in time
16 March 2025
On time, efficient and friendly.
16 March 2025
Jay provided excellent service when I phoned to book my car in for a service. He was also very friendly, knowledgeable, and extremely pleasant when I booked my car in and collected it
16 March 2025
I was told it would take 1 hour 30. I dropped off the car at 10.30am as agreed. At 11:40am I recieved a text to say tmy car was about to be allocated to a technician. 2.5 hours later I arrived to collect my car to be told no one had even started it.
15 March 2025
Everything done as promised
11 March 2025
Jay was amazing,An asset to BMW,Brilliant service
10 March 2025
Friendly and helpful
10 March 2025
asked for the car to be valued on the online check in nothing happened.
09 March 2025
I pay a premium price to have my 7-year-old 5 Series serviced at a franchised dealer, so, I expect a premium service in return. My recent visit to Starstone Harrogate was excellent (though expensive).
09 March 2025
Easy experience
09 March 2025
Fantastic service
08 March 2025
Took a long time to get the appointment for exhaust gas recall job but it was handled efficiently.
08 March 2025
See above.
08 March 2025
Car was booked in until 5pm in error. My mistake, but was returned to me before noon.
06 March 2025
Great communication from david
06 March 2025
Great
05 March 2025
Lydia Kept me informed of progress at each stage and was very friendly and helpful
04 March 2025
There were no surprises and the work was carried out to our satisfaction.
04 March 2025
Problem resolved in quick time and to my satisfaction.
04 March 2025
It was refreshing to deal with people who cared. Compared to the dealer i dealt with for my previuos vehicl, a Jaguar, they were light years ahead in the service given. Nothing was to much triuble and the staff went out of their way, in my opinion.
03 March 2025
Dave was excellent from arrival with my car to collection providing both updates during the day and follow up after collection.
03 March 2025
Lydia was great and understood my concerns about the central online booking not describing the costs properly.
03 March 2025
Everything was done quickly and efficiently
02 March 2025
Sorted out my query
28 February 2025
As promised car sorted in the day
27 February 2025
Very professional, always explain everything and car ready when they said it would be
27 February 2025
Expensive and no curtesy car given, which seems like an opportunity missed.
27 February 2025
it all worked well.
27 February 2025
Your service adviser Lydia Gotts was totally helpful throughout. She explained everything clearly and provided pragmatic solutions. She also followed up with me next day to make sure I was happy with everything. Pleasant and 100% professional
27 February 2025
From booking the car in to getting it back, the whole process was seamless.
27 February 2025
Everything worked out as promised and I was kept updated throughout the day
24 February 2025
BMW Harrogate we're sympathetic to my dissatisfaction regarding the issues surrounding the wheel alignment and did everything within their remit to resolve the situation but ultimately BMW policy would not agree to carry out the work under warranty.
23 February 2025
Service as per the requirements carried out and a detailed summary always available.
23 February 2025
No issues at all with the staff and process at Stratstone
23 February 2025
As above
22 February 2025
Everything went as planned with no problems
22 February 2025
Thank you to Natasha and the team for an excellent customer service. It is as always a pleasure to have my car at your BMW garage in Harrogate. Really plesant and exceptional service, they went above and beyond to help me getting the best experience.
22 February 2025
Good,apart from difficulty with telephone contact.
22 February 2025
Did what it said on the tin!!
21 February 2025
Job done efficiently and on time
20 February 2025
Good service
18 February 2025
Trustworthy, honest service
18 February 2025
Very professional. Shane exceptional as always
18 February 2025
same as above
17 February 2025
All completed on time and with full information provided.
08 May 2025
Kept informed at all stages of the ordering and delivery process. Very thorough handover process. All aspects of the car and its system explained clearly.