OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 121 comments received in the last 90 days.
09 September 2025
Excellent customer service provided by Tristain Forbes
07 September 2025
We were kept informed throughout the purchase.Delivery was faultless with handover exceptional and everything fully explained.
04 September 2025
There were initial problems with the first salesman invovled. He left the company and we were assigned to a different person who has been exemplary in his support, and aprticularly related to the delivery of the car.
03 September 2025
I went from receiving an email to getting the car in just a few days. This is the second car I have bought from this centre and the service has been spot on!
31 August 2025
Well located dealership, with a great selection of new (physical) and used cars. Tristan has fantastic product knowledge and totally focussed on identifying the right vehicle for my needs and budget. He understood my motivations and decision factors.
26 August 2025
Car was in perfect condition and Hayden was very helpful at explaining all the key components of the car during the handover
22 August 2025
very professional and helpful
01 August 2025
Haydon was patient and unhurried. No question was a bother to him. He explained and sorted out the settings after consultation with myself. I felt I had a pretty good idea after his handover and he did say that I could ask him questions later too.
18 July 2025
WE HAD A GOOD EXPERIENCE WITH OUR SALESMAN AS THE PAINT FAULT AND THE WRONG CAR WAS NOT DOWN TO HIM WE WOULD GIVE HIM 9 OUT OF 10 NOT HAPPY WITH AFTERCARE THOUGH ONLY GIVE 5 OUT OF 10 AT THIS TIME
20 September 2025
Team did a great job as usual
20 September 2025
All expectations met
19 September 2025
Very good organised service
19 September 2025
Professional staff with a great attitude
18 September 2025
Work done within time specified.
17 September 2025
Brilliant service , kept in touch throughout everything done as requested and on time.as a recently retired head of business after 30 years in the motor trade I know what's expected and it was all completed with a smile , great service well done.
16 September 2025
As above
15 September 2025
Did what was needed
15 September 2025
Not scored top satisfied score as when booking the service asked if I wanted car valeted, I had said yes please - then not completed on the day of the service.
15 September 2025
Jay was amazing
20 September 2025
Salesman attentive but not overly pushy