- Home
- About Stratstone Harrogate
- Stratstone Harrogate Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
356 ratings and 185 comments received in the last 90 days.
09 November 2024
Great experience. Felt at ease and everything was explained in detail.
06 November 2024
Great service always a pleasure buying a new car from them
05 November 2024
The process was very straightforward from me entering the premises to choosing a vehicle.
03 November 2024
I starting dealing with Chris and due to holiday Tristan took over, Both were excellent and the handover was seemless. They respected my time challenges with phone due to work and were happy talk on email too.
19 October 2024
The purchase and delivery process is smooth and fast. Special thanks to Ben Killick who are Retail Sales Specialist of Stratstone BMW Harrogate. He provides Fantastic, brilliant service and answers to guests' questions quickly.
16 October 2024
The experience was fantastic due to the great service that Callum Nolson provided at BMW. He explained everything so clearly and talked me through I needed to complete the purchase.
15 October 2024
I was looked after very well. Every step of the way was explained clearly and the transaction was concluded promptly and to my absolute satisfaction
07 October 2024
Excellent service
06 October 2024
Brilliant
04 October 2024
Totally explain what the car had in it and how to use it
04 October 2024
Very quick nice friendly, HONEST sales person.
03 October 2024
Just very good
02 October 2024
Very professional, and quick
01 October 2024
Warm and friendly welcome from Edd Hall, expert knowledge on the vehicle. This is our 3rd purchase through BMW Harrogate and will definately be back in the future for the next upgrade. Communication was also great with edd and kept us up to date.
01 October 2024
Tristan was excellent, he made the whole process very easy, he was responsive to our requests and nothing was too much trouble. I found the atmosphere in harrogate bmw relaxed and friendly, clean and smartly presented
27 September 2024
I would highly recommend Edward Hall in Harrogate. He answered all our questions and kept us up to date, without any prompting, throughout the waiting and delivery process. Extremely helpful, professional but very friendly and easy to deal with.
27 September 2024
Because nothing was lacking
27 September 2024
I was kept well updated and the purchase process was easy and Chris explained everything before I had to sign for anything.
24 September 2024
Very satisfied.It was a very smooth transaction
24 September 2024
Service provided and details and information provided was clear and answered all of questions
23 September 2024
Good customer service, Hayen Yeadon kept me informed throughout. I am very happy with my new M440i.
21 September 2024
Delivery of the car was very professional & the car was immaculate.
20 September 2024
Delivery and handover were great
18 September 2024
End to end service was great and we were very pleased with the constant communication
09 September 2024
Extremely happy. Love my new car!
05 September 2024
Very professional team. Clear and concise 10 out of 10 from me
05 September 2024
exceptional service from Edward. Fast and excellent communication
05 September 2024
Edd was in constant contact with me which was reassuring and provided me fantastic customer service!
05 September 2024
The experience was as to be expected from a high end supplier. Every detail was discussed to ensure we were completely satisfied throughout the whole cycle of purchase and delivery.
29 August 2024
Good service
29 August 2024
I always to BMW harrogate with my other car an X%. so all good for me and Sophie continued the great service
25 August 2024
Tristan was incredibly efficient, professional and helpful throughout, as was his manager, Callum.
24 August 2024
Excellent service by the team at Stratstone Harrogate.
13 November 2024
As above What many dealerships do not appreciate is the value that the service team create (or lose) for the dealership. They are the real face of the dealership and should be recognised as such.
13 November 2024
Natasha was great and we were kept informed throughout the day.
12 November 2024
Tried to suugest that only one scheduled service was booked on arrival and consequently the agreed price was going to higher, however David honoured the price
12 November 2024
Good quick service
12 November 2024
End to end customer service was top notch
12 November 2024
Excellent customer service.
11 November 2024
Very happy
08 November 2024
The repair took longer than i would have expected.
07 November 2024
My car was in for a scheduled service, other faults were found and sorted without any delays
06 November 2024
Repair works
06 November 2024
The service received was exceptional.. i felt in the know about my car and cost. Jay was very attentive and friendly, which made a big difference in my experience.
05 November 2024
Highly recommend
05 November 2024
All really good as above. The only issue was the significant delay, post check up, for wash and valet. Otherwise excellent.
05 November 2024
Fast, good communication throughout my service.
05 November 2024
Everything was excellent
05 November 2024
Perfect
04 November 2024
Kept updated by very helpful service representative
04 November 2024
I was very pleased and satisfied with the service given. A clear plan has been agreed with me and I know what repairs to expect moving forward.
03 November 2024
Communication from the service centre on the progress of the work was very good . especially Tasha 5/5 :)
03 November 2024
Fully satisfied with the service
02 November 2024
I was very satisfied with the service, but dissapointed that my car was half washed. Power hosed in places.Washed or not washed was fine but now i have to wash it, even the delivery man apoligised!
01 November 2024
Seeing quickly by service receptionist who understood everything perfectly.
31 October 2024
Staff think there more important than the customer.
30 October 2024
Lydia was friendly, polite, efficient and kept me informed throughout the day. The problem was fixed and my car was clean!
29 October 2024
Everything as expected and courteously done, thank you
29 October 2024
Could find no fault with my experience
28 October 2024
A massive thank you to Jeremy and Janet for looking after my vehicle, kept me up to date throughout.
28 October 2024
The staff went the extra mile. I opted to wait for the car, which was having brake oil changed and an MOT. They made sure I was kept informed, looked after me, and the car was ready pretty quickly.
28 October 2024
David was very knowledgeable and made the whole process very easy.
26 October 2024
I was kept informed of progress. The service adviser (Natasha) called me with updates and phoned back when she promised to do so
26 October 2024
Faster than I expected and also cheaper -- what's not to like ?
26 October 2024
David provided me with a comprehensive assessment of progress which is exactly as I like it.
24 October 2024
The service from the team was fantastic with really clear options and information provided.
23 October 2024
Easy to deal with, I was there early and David helped me out by dealing with me pre normal opening times. Very informative. Good video and communication
23 October 2024
Amazing
23 October 2024
You did what you said in a timely manner. Jay who served me was extremely helpfuland friendly
23 October 2024
I have always had an excellent experience at BMW Stratstone Harrogate. Queries are always dealt with quickly and professionally.
23 October 2024
The job was completed exactly as required and the car came back all shiny and clean
22 October 2024
Courteous and understanding. Explained things well
22 October 2024
Staff helpful, carried iur service and wareanty repair on time good communication.
21 October 2024
Personal communication
21 October 2024
Really appreciated the video report
20 October 2024
Tasha was very helpful, knowledgeable and courtious.
20 October 2024
The service representative David was exceptionally helpful and managed to realise the exchange of drivers airbag subject of recall along with my otogrammed mot and brake fluid change .
19 October 2024
Check in of car was easy and straightforward. Kept up to date via messages on the progress of the work. Contacted when the vehicle was ready for collection and pick up was fine. No problems encountered.
17 October 2024
Lydia was great...kept me informed at all times... Just the sort of person we'd all want to represent are company and its values. I felt very valued as a customer.
16 October 2024
Clear communication. Perfect hand over of car.
16 October 2024
Excellent service and approach to customer service. Paul and the team have really turned this dealership around since they started. The approach to customer service and keeping the customer at the centre of everything they do is really felt now.
15 October 2024
No problems
15 October 2024
Jay was most helpful and polite throughout the process.
14 October 2024
From my initial booking in with Natasha and Lydia to my workshop experience with Orestas and Jeremy the customer service was outstanding. They are a genuine credit to the dealership going above and beyond in every aspect.
14 October 2024
Great experience!
14 October 2024
Good quality service
13 October 2024
See above
13 October 2024
The service itself was fine but the booking in process took over 5 phone calls to get correct, when I turned up in the morning to drop my car off for service they had no record of my booking. Booking process is not good, service itself was fine.
12 October 2024
Cheerful, polite service reception staff who answered my questions and checked on upcoming servicing for me.
12 October 2024
Top customer service.
09 October 2024
Really great service from start to finish.
08 October 2024
Car had an engine management light on so managed to get squeezed in at short notice.
08 October 2024
Only issue is if you want to call service it takes an age to get through and usually 3 or attempts
08 October 2024
100 % difference from my last experience with Stratstone which unfortunately resulted in me going to a BMW garage in York and complaining to BMW Head Office
07 October 2024
Really good, but they were unable to get me a lift or retrieve my car , so had to take the train
07 October 2024
Helpful and efficient
05 October 2024
A good job speedy job well done.
02 October 2024
Down purely to the service provided by David. I do think he really cares about the customer based upon my experience. Hopefully, this can be recognised
01 October 2024
Good customer service - kept me updated with all work.
01 October 2024
Went for MOT and ended up having service done and airbag recall too
01 October 2024
Very difficult to contact.
01 October 2024
Excellent service
30 September 2024
I have asked to let me know about a small a problem I have with my car they have never said or mentioned anything about it. I had to call serval time for me to reached them.
29 September 2024
- No-one picked up the phone at the dealership - Had to speak to the Sales Exec who promised immediate call back - 5 hours later I received a call and the service advisor would discuss internally and call me back - Had a call back 25 hours later
29 September 2024
I was kept fully informed about both costs and timescales
29 September 2024
Both David on service reception and Sean in the workshop were really helpful and on top of the situation
29 September 2024
My service advisor - Natasha Philips - did everything she said she would including enquiries of colleagues. My car was ready in the timescale discussed and handed back in nice condition
28 September 2024
Job done on time
27 September 2024
Good communication
26 September 2024
David on the service desk was excellent and did very well to answer my questions. At Peter Vardy BMW we are offered coffee and cake!
26 September 2024
Completed the work in a timely and efficient manner
26 September 2024
Helpful staff
26 September 2024
Delivered great service - Janet was really helpful as there had been a misunderstanding for the service requirements. I had booked online as what I thought was a sit and wait and it was detailed as all day. However, the car was done in 2 hours ??
26 September 2024
I've always been very happy taking my car to Harrogate, staff very friendly, very satisfied.
25 September 2024
I was told I would have a car valet after the service. I told them not to wash the outside but clean the inside, they never did, when I went to collect the car I had to complain, somebody came out to vacuum the mats & made a mess of the windscreen
25 September 2024
Even though there was problems found with my car they did everything they could to help me out
25 September 2024
Good service
24 September 2024
Staff there are friendly and helpful
23 September 2024
Professional service and never left with any doubt with regards to progress or issues etc. Tasha was great and should be complimented.
23 September 2024
They just simply do everything a customer needs and expects.
23 September 2024
I was not happy withe waiting time - see above - but the sevice at reception was very good, bfore and after the Test.
22 September 2024
xxxx
22 September 2024
Friendly and sympathetic service from Lydia at BMW Pannal.The service team also deserve applause for fitting my car in for diagnostic testing when I turned up on the wrong day and for cleaning it up to the point of being unrecognisable. Thank you!
22 September 2024
All processes via email or messaging, everything is fast and smooth.
22 September 2024
David kept me informed all of the time and was very professional, honest, and friendly.
22 September 2024
Car brought in as a recovery following shredded tyre on the M1 . First time at this dealer for me but staff in both service and sales were very helpful in undertaking the repairs and arranging pick up on a Sunday
21 September 2024
Very welcoming. Amazing service
21 September 2024
Courteous service advisor and receptionist. Helpful with questions about service for the wife's other car BMW i3S
20 September 2024
From the moment I brought my car for it's Service and MOT the staff on the Service desk were most obliging , attentive and whilst work in progress kept me well informed of progress.
20 September 2024
Because my service advisor Natasha was efficient, professional and lovely to deal with.
20 September 2024
Professional, helpful and courteous staff
20 September 2024
Staff members were very helpful and polite
19 September 2024
See Q1 answer. Also I was shocked that you now charge £30 for a loan vehicle when I've paid for a service inclusive option on a £70k car!
18 September 2024
All work carried out.
17 September 2024
Re-call all completed
17 September 2024
Nothing is too much trouble and they are extremely helpful. They keep in touch during the day to let you know the progress on your car. Special mention to Lydia who is very friendly and happy to spend time to explain things.
17 September 2024
Trying to rip people off with work that doesn't need doing
16 September 2024
All of the above in question 1 Nice touch with the video
16 September 2024
Nothing to complain about
16 September 2024
I have used the garage on two occasions, and each time I have been very satisfied.
16 September 2024
Lovely gentleman at service desk attended my car service.
15 September 2024
The customer experience was very very good overall
14 September 2024
Good customer care, although a little pricey.
14 September 2024
David was extremely helpful and kept me up to date throughout
11 September 2024
very efficient
10 September 2024
Professional service staff
10 September 2024
car was seen to painlessly, picked up and returned by polite staff members.
10 September 2024
Knowledgeable and friendly staff, managed to do an extra job on my car whilst having its MOT and under the estimated time
09 September 2024
Friendly and efficient service
09 September 2024
Did the job I asked them to do and recognised a suspension issue I thought was transient
08 September 2024
Did everything i needed
07 September 2024
The vehicle developed a fault on the day of purchase and they instantly took it in, diagnosed the issue, supplied me with a courtesy car and corrected the fault. The issue, though unfortunate, was professionally and swiftly handled.
07 September 2024
Very helpful
06 September 2024
Only contact was when the car was assigned a technician no further update until 4pm to say the car was ready although everything was satisfactory
04 September 2024
Did everything I asked no problems
03 September 2024
Courteous service
03 September 2024
Vehicle repaired in a day. Free health check.
02 September 2024
Staff attentive and enthusiastic
02 September 2024
I was impressed with the quality of the communication from Jay - I always knew what was happening and when I could expect my car to be available.
02 September 2024
Car service went smoothly. Staff really approachable and friendly.
02 September 2024
Service reception v good.
02 September 2024
Lydia gives the best customer service
29 August 2024
Our car suffered a failure of its rear suspension while my wife was driving it up to Harrogate. The staff at Stratstone prioritised the repair and it was ready to collect three days later. Excellent service that was greatly appreciated.
29 August 2024
EASY TO BOOK NOW WITH CENTRAL CALL CENTRE. GIVEN QUOTES FOR WORK AND KEEPING ME UP TO DATE WITH PROGRESS
27 August 2024
Work complete in a timely manner, nice warm showroom to work in with coffee and biscuits readily available
26 August 2024
The staff at Harrogate Stratstone BMW are always welcoming, helpful and go the extra mile to ensure a pleasant experience.
26 August 2024
Just had first service. New battery charged for in remote key fob. Following day message on dash (stating ' battery low in key fob') but my wife thought it said low car battery. Today i used the car and read the message correctly. Its a bank holiday
26 August 2024
Lydia and the team were fantastic
26 August 2024
Not a single problem from dropping off to collection
26 August 2024
Completed on time
25 August 2024
As above David was very helpful
24 August 2024
Fabulous customer service
24 August 2024
Kept in touch regularly
22 August 2024
despite requiring an additional part for the recall work and unable to complete the job on the same day. An all electric courtesy car was kindly provided at no additional cost
22 August 2024
The car was booked in as part of a recall-the car was still given a health check & a valet.
22 August 2024
Car was returned clean and info ation provided without sales pressure
22 August 2024
All of staff were very helpful and friendly
21 August 2024
Car ready for pickup earlier than first stated.
21 August 2024
Lydia on reception couldn't have been more obliging and arranged every thing perfectly
21 August 2024
everything carried out correctly and on time
21 August 2024
Mainly because of the professionalism your employee has shown.
21 August 2024
Quick attentive service
20 August 2024
REALLY GREAT CUSTOMER SERVICES OPERATIVE. JAY
20 August 2024
See above
11 November 2024
Everything was explained to us really well and the help in selecting the right model for us was excellent